ITIL v5 vs ITIL 4: Conceptual Differences
The evolution of IT service management frameworks has always reflected changes in technology, business expectations, and organizational maturity. ITIL 4 marked a major shift from process-heavy service management to a value-driven, flexible framework aligned with Agile, DevOps, and Lean practices. Now, with discussions and early adoption signals around ITIL Version 5 (ITIL v5), professionals are increasingly curious about how it conceptually differs from ITIL 4.




















